Specialist Operations Infrastructure

Job Description

Provide level 2 troubleshooting and support for the Cisco and Juniper switch infrastructure, the Cisco WAN infrastructure, the Avaya VoIP infrastructure and the Juniper remote worker infrastructure.

Implement DNS and F5 changes. Assist with network configuration in support of major projects such as the PureFlex migration, STM disaster recovery testing and divestiture support. Proactively monitor the enterprise network utilizing the EMC SMARTS monitoring tool. Utilize Riverbed’s ARX platform to assist with application troubleshooting. Work with NetMRI for overall network proactive infrastructure support. Assist with network related moves, adds and changes. This ranges from pushing firmware to VoIP phones to patching cables in wiring closets. Utilize the Service Now ticketing system for both incidents and changes. Update network documentation using Visio and CNIS. Work closely with vendors AT&T, Sprint, XO Communications, Dimension Data and Carousel on troubleshooting and problem resolution. Attend network infrastructure and application crisis conference calls as needed. Utilize monitoring tools EUEM and BPPM for application performance.

Reason for Requisition Employee = Addition
Position = Full Time contract. This is shift work; three 13 hour and 20 minute overnights per week and rotating every other Saturday overnight. The candidate must be flexible working overtime as needed.
Travel Required = No
Desired Education = 2 Year College Degree